Manager- Key Accounts

JOB Title: Manager- Key Accounts

Reports to: AD - Customer Success

Division/Department - Sales

Work Location: Bangalore, Mumbai and Chennai 

Desired Work Experience: 1-8 Years 

Band: C

Work Mode: Office/ Remote (as per requirement) 

Organizational Summary:

Founded in 2007, Corporate Gurukul, a Singapore-headquartered learning and development company, is focused on transforming the youth to be 'empathetic leaders' of tomorrow. We achieve this through 'applied experiential learning and research' with the world's top university and industry partners. Corporate Gurukul's reason to exist is to be an inspiring coach in our students’ 'Good to Great' journey. Our pedagogy is inspired by the ‘gurukul’ system, which is experiential in nature and socially relevant. Our internships and research interventions offer understanding and creating solutions to real-world global challenges, in partnership with the National University of Singapore (NUS), Nanyang Technological University (NTU), Singapore, Amazon, and Hewlett Packard Enterprise. We empower students to 'stand-out' and be drivers of change to create a positive impact on the planet. They thrive on some of the biggest challenges facing our planet today and want to innovate and disrupt the status quo. Our internship and research interventions are in the area of Artificial Intelligence, Machine Learning, Deep Learning, Design Thinking, Innovation, Entrepreneurship, and Leadership.

Purpose of Role:

We are seeking dynamic and experienced Key Account Managers to join our team. The Key Account Manager will be responsible for managing and growing relationships with key schools and colleges. As a Key Account Manager, you will be responsible for ensuring they understand and appreciate our endeavours in the areas of education and student development, engage with us as a valued partner on an enduring basis, and that their needs are met and that they receive  exceptional service. Further, you will identify new business opportunities and bgring them to fruition. This role requires end-to-end ownership of the sales funnel while alsosupporting  service  delivery for the respective client account. You should be willing to travel extensively to attend meetings, conventions and for demos. You should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided. 

Areas of Responsibility:

• Developing and managing strong relationships with key decision makers in the accounts -B2B (Schools, Colleges, Universities)
• Understand the unique needs and challenges of each institution and provide tailored solutions. 
• Act as the main point of contact for schools and colleges, addressing any issues or concerns they may have. 
• Collaborate with internal teams to ensure the timely delivery of products/services and resolve any issues that may arise.
• Develop and implement strategies to grow the business with existing accounts and acquire new accounts, including cross-sell and up-sell opportunities.
• Negotiation and contracting with clients, including thorough documentation.
• Prepare regular reports and updates on account status, sales performance, and market trends. 
• Stay informed about industry trends, competitor activities, and market developments. 

Revenue Goal :

•  Individual KRAs, established on monthly, quarterly and yearly basis 

Program Delivery:

• Supports Project team in on campus and online program delivery.
• Coordinates with project team on schedules.
• Ensures high CSAT score along with project team.

Technical Competencies: Proficient in Microsoft Office applications as well as familiarity with CRM software (e.g. Sales  force), would be a plus. 

Functional Competencies:

• Product Knowledge, Selling skills, Communication skill, Negotiation skills, Customer service skills. 
• Should have a Degree or Diploma in sales, Business Administration or related field.
• Proven experience in Key Account Management and delivering client- focused solutions. 

Availability:

• Should be available to work on weekends, if needed. Compensatory off will be provided in lieu of weekend working.
• Should be willing to travel Nationally & Internationally 

External Stakeholders:

• School SPOCS
• Parents
• Students

Internal Stakeholders:

• All Departments
• Founders